Phone shops being blacklisted to be closed


Phone shops being blacklisted to be closed

By the end of the month, a cell phone store in People’s Park Complex is not going to renew its lease.

The shop, S Team that is on the Consumers Association of Singapore’s (Case) consumer alert list, held a significant sale over the last few days, selling three mobile phone covers for $10.

Based on Lianhe Wanbao, four stores at People’s Park Complex, including Mobile Alliance that are also on the list of Case and Tele Infinity, have also been shut.

It was reported that 40% or 96 out of 244, of grievances contrary to the mobile phone retail business managed by Case from January included stores in the Chinatown mall. In contrast, Sim Lim Square accounted for just 20% of the complaints.

Recently, Sim Lim Square was in news headlines when a store there, Mobile Air, refunded coins of $1,010 to a girl, and then later refused refund a Vietnamese tourist who was recorded begging him in tears on his knees.

Mobile Air, which was shut for around a week following the event, reopened on Nov 14 using a fresh owner and name.

The strategies of stores in both locations would be the same: entice customers with low costs for phones, and then request more cash for the mobile’s warranty or to “unlock” the phone.

 

Consumer complaints – Sim Lim Square

(For the 3 months of Aug-Oct 2014)

No.      Name of Shop                                  Unit Number             No. of Complaints

1          Mobile Air Pte Ltd                             #01-41                                    25

2          Gadget Terminal Pte Ltd                  #02-80                                    13

3          Mobile22 Pte Ltd                              #01-42                                    10

4          Mobile Apps Pte Ltd                         #01-50                                     9

5          Mackin Pte Ltd                                  #02-87                                     7

6          Mobile Planet Pte Ltd                       #01-41                                     7

7          K-One Mobile LLP                            #01-40                                     4

8          Megacentrix Technologie                 #02-77                                     4

9          SLR Pro Pte Ltd                                #01-56                                     4

10        Cyber Maestro Pte Ltd                     #02-77                                     3

 

Consumer complaints filed with Case – People’s Park Complex

(For the 3 months of Aug-Oct 2014)

No.      Name of Shop                                  Unit Number             No. of Complaints

1          Tele Infinity LLP                               #01-04/K94A                         7

2          Mobile Alliance LL                            #01-50/90                              5

3          S Team Mobile LLP                           #01-83                                   4

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